08-15-2022 10:13 AM
Re-starting a locked-out thread (I was traveling during the response):
Hi,
I recently got a neat hub, and the only
photo option bailable is “recent highlights”. I have many albums in google photos which are visible on my phone and computer, but there is no option for me to add albums on the hub. I have the hub connected to google home and there is no option there either. How do I access albums?
A response was posted to the old thread to make a new album, but I have done that and the new album does not show up on the Nest Hub (no albums are available to be selected - the only option is recent highlights).
08-15-2022 11:52 AM
On the Home app, if you go to the nest hub and click it, do you see "Cast my Screen" & "Edit Photo Frame" options?
If so, click Edit photo frame. You can then select the album(s) from your Google Photos you want rotated on the hub.
08-20-2022 03:01 PM
Hey folks,
Thanks for reaching out — let's check what's going on.
We appreciate the help Rich1914!
Lbateman, a few more questions: what country are you located in? Was it working before? Also, make sure your Google Home and Google Photos app are signed in using the same Google Account. Try setting up Live Albums:
Best,
Alex
08-23-2022 03:03 PM
Hey Lbateman,
Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.
Thanks,
Alex
08-24-2022 03:22 PM
Hey Lbateman,
One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Regards,
Alex
08-24-2022 05:16 PM
Apologies, I’ve tried replying to your emails but apparently that didn’t work. I have fixed the problem with your advice! I tried the difficult solutions first when the answer was simple - I was using two different logins and never realized I had multiple accounts across Google photos and Google home. Thanks!
08-24-2022 05:29 PM
Hey Lbateman,
Awesome! Glad to hear that everything is sorted out. Let us know if you have any other questions.
Cheers,
Alex
08-28-2022 11:25 AM
Hello Lbateman,
As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Kind regards,
Alex