Google Nest Max will not turn on

[Tongues]

My Google Nest Max has turned off and will not switch back on. Black screen and no lights or sign of any life. I have tried holding the volume buttons down and plugging in the power. Also tried unplugging 11+ times each time waiting for 10 secs. Also tried different plug sockets. It is not showing on the app. Anyone else have any tips? Thanks!

[Princesss]

Hi Tongues,

Thank you for reaching out.

Sorry to hear about your experience with your Google Nest Hub Max. I appreciate all the steps you tried and it looks like you're already done with all the possible troubleshooting steps referring to that issue.

We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Jake]

Hey Tongues,

I wanted to check in and see if you managed to see Princess_S post? Are you still in need of any help with your device not turning on? Please let me know if the form has been filed out, so we can further assist.

Best regards,

Jake

[Tongues]

Thanks Jake & Princess..Yes filled out the form but no response. Still no sign of life!

[Jake]

Hey Tongues,

I am sorry to hear you have not heard from our Team yet. I will be sure to reach out and ensure you are getting a reply. Please let me know if you still have not heard from our Team after a couple of days, as I want to ensure you are being helped!

Best regards,

Jake

[Jake]

Hey Tongues,

I wanted to check in and ensure you are good to go. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Tongues,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake