09-06-2021 03:21 PM
Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.
Original poster: Jesper Krogh
The last 3 weeks my Nest Mini 2 have lost WiFi connection once a week, I need to reset to factory settings, remove it from my Google Home, and connect it again. then it works a week again. I have 2 more nest mini 2, in my house the are working without problems. I am also using Google WiFi, so there is perfect WiFi in the house. The only thing is one of the nest minis, it have been working for a long time, without any problems, this issue started 3 weeks ago.
09-06-2021 03:23 PM
09-06-2021 03:25 PM
Hi,
11-29-2021 10:59 AM
Hi All,
Thank you for sharing your comments and feedback. I appreciate your patience at this time. I am sorry to hear that your devices are still encountering these issues. To give the team more information regarding this situation, could you please answer these questions?
First, which Google Nest device(s) is encountering this issue? Please list the model name and generation number of each device.
Network Connectivity Questions:
How long did the device work properly before encountering connectivity issues?
How did you discover that the network was having connectivity issues?
Did any of the devices give audible errors, such as:
“I can't reach the internet right now. Check your modem or router connection and try again.
“I can't connect to the Wi-Fi network. You might want to check the connection settings in the Google Home app”
Something else? (Please note the error message, or how the issue was discovered)
WiFi Setup Questions:
What is your WiFi setup? (single router or multiple access points - how many?)
What is the location of the affected device in relation to other WiFi Access Points/Routers? (please note distance, in same/different room, same/different floor, any major obstructions/interference like walls, floors, cabinets, appliances etc?)
Did you change your WiFi setup recently?
If yes, was it was working fine before? What did you use before and what did you swap it to?
If you know any of this info, please provide it as well:
Router brand (make and model)
Router security, such as WEP, WPA, WPA2, etc
Router software version
What's the configuration of the network? Are you using a mesh network, WiFi repeaters etc?
Thank you for your patience, I appreciate your help!
11-29-2021 11:38 AM
Network Connectivity Questions:
How long did the device work properly before encountering connectivity issue
How did you discover that the network was having connectivity issues?
Did any of the devices give audible errors, such as:
“I can't reach the internet right now. Check your modem or router connection and try again.
“I can't connect to the Wi-Fi network. You might want to check the connection settings in the Google Home app”
Something else? (Please note the error message, or how the issue was discovered)
Bought a 2 pack ( Google Nest Router and one AP)...
WiFi Setup Questions:
What is your WiFi setup? (single router or multiple access points - how many?)
I have good connection in the hole house..
What is the location of the affected device in relation to other WiFi Access Points/Routers? (please note distance, in same/different room, same/different floor, any major obstructions/interference like walls, floors, cabinets, appliances etc?)
.
Did you change your WiFi setup recently?
If yes, was it was working fine before? What did you use before and what did you swap it to?
I took away my ISPs wifi system (Wifi router and AP) and setup Google system.
.
If you know any of this info, please provide it as well:
Router brand (make and model)
Googles Router is setup with WPA2Router security, such as WEP, WPA, WPA2, etc
Google Nest Router - Modell: H2D, Software ver. 13729.57.27Router software version
The Google router is plugged in on my switch.... ground floor, 2. AP on 1. floor about 15-20meters apart, running mesh i guess.What's the configuration of the network? Are you using a mesh network, WiFi repeaters etc?
12-02-2021 09:27 AM
First, which Google Nest device(s) is encountering this issue? Please list the model name and generation number of each device.
Google nest mini 2
Network Connectivity Questions:
How long did the device work properly before encountering connectivity issues?when I first receive the speaker
How did you discover that the network was having connectivity issues? the next mini 2 will speak out he is losing connection from internet and asks to check internet connection itself
Did any of the devices give audible errors, such as:
“I can't reach the internet right now. Check your modem or router connection and try again.correct. This is exactly nest mini 2 said
“I can't connect to the Wi-Fi network. You might want to check the connection settings in the Google Home app”
Something else? (Please note the error message, or how the issue was discovered)
WiFi Setup Questions:
What is your WiFi setup? (single router or multiple access points - how many?)single router
What is the location of the affected device in relation to other WiFi Access Points/Routers? (please note distance, in same/different room, same/different floor, any major obstructions/interference like walls, floors, cabinets, appliances etc?)same floor, next to the router, about 20 inches away from router
Did you change your WiFi setup recently?
If yes, was it was working fine before? What did you use before and what did you swap it to? No
If you know any of this info, please provide it as well:
Router brand (make and model), Dlink DIR-X5460
Router security, such as WEP, WPA, WPA2, etc WPA2
Router software version 1.01
What's the configuration of the network? Are you using a mesh network, WiFi repeaters etc?Not a mesh network, no wifi repeater
Thank you for your patience, I appreciate your help!
12-03-2021 02:28 AM
Network Connectivity Questions:
How long did the device work properly before encountering connectivity issues?
Only a couple of hours, but problem exists from first day of use.How did you discover that the network was having connectivity issues?
Device says that it doesn't have connection when you say Hey Google. The network itself doesn't have any connectivity issues because all other devices work without any problems.Did any of the devices give audible errors, such as:
“I can't reach the internet right now. Check your modem or router connection and try again.
Yes this one“I can't connect to the Wi-Fi network. You might want to check the connection settings in the Google Home app”
NoSomething else? (Please note the error message, or how the issue was discovered)
NoWiFi Setup Questions:
What is your WiFi setup? (single router or multiple access points - how many?)
A Fritzbox router with additionally Fritzbox wifi access points/repeaters that form a mesh networkWhat is the location of the affected device in relation to other WiFi Access Points/Routers? (please note distance, in same/different room, same/different floor, any major obstructions/interference like walls, floors, cabinets, appliances etc?)
The Nest Mini is in the same room (2 meter distance) as a WiFi access point without any obstruction. This access point is connected to the router by ethernet wire.Did you change your WiFi setup recently?
No
If yes, was it was working fine before? What did you use before and what did you swap it to?
If you know any of this info, please provide it as well:
Router brand (make and model)
Fritzbox 7590Router security, such as WEP, WPA, WPA2, etc
WPA2Router software version
07.29What's the configuration of the network? Are you using a mesh network, WiFi repeaters etc?
Mesh with 2 WiFi repeatersThank you for your patience, I appreciate your help!
09-13-2021 09:47 PM
I have two Google Nest Minis. Both keep intermittently disconnecting from the wifi and being unable to reconnect. If I power then off and then power them up again, they're able to reconnect and last about a day or less before it happens again.
I've tried factory resetting them. One is within fifteen feet of the router separated only by a wall, and the other is within five feet of the router with no separations. I've tried resetting the router. I've split the network into 5 ghz and 2.4 ghz. I have multiple other devices on the network that have had no problems, including two computers, a Sonos speaker, a TV, our cell phones, a laptop, and multiple smart plugs.
I see this has been an issue for a number of people, and that Google is aware (but I don't see any fix having been posted anywhere, despite a lot of these having been months or more ago). I see a number of people have posted not having issues after replacing the mini. Did I just get two bad units? What else can I try? I appreciate any and all suggestions.
09-16-2021 10:57 AM
Hi Jdflood77,
Thank you for your patience with us! We're sorry that the troubleshooting process has been frustrating for you. We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon.
Much obliged,
Ai
09-26-2021 02:02 PM
But you know the trouble shooting isn’t going to work this is a known bug issue and I have found posts almost 2 years old and the issue isn’t fixed the Covid vaccines were created quicker
I wanna know when it will be rectified or else I will start a class action against Google for selling products that do not work to their specifications.
When did I find out it was an issue? 4 hours after I bought it on Friday - do you know how upset I am that I bought a faulty device… push and see
12-13-2021 10:43 AM
I’m having this issue now. Did you ever go ahead with the class action against google?
01-27-2022 06:28 PM
Can I get in on this class action? I've had this problem for years. I'm over it.
04-20-2022 12:47 PM
Here I am, mid 2022 having the same issue, found this thread while looking for a solution. Might just change it to an Echo.
09-20-2021 11:44 AM
they moved the old topic to here, and looks like nobody has the issue1!!! https://support.google.com/googlenest/thread/23575312/google-nest-mini-s-are-disconnecting-from-netw...
Two years on it! Terrible from google.
09-25-2021 01:48 AM - edited 09-25-2021 01:56 AM
Hi there CristianoPC,
Thank you for your patience with us! Sorry to hear this issue is still affecting your device. We've created a case for your issue to send along to our higher support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 8-8608000031670.
Kindly,
Ai
11-26-2021 03:35 AM
I have the same issus .... but once a week i must reboot the Google nest router.
09-26-2021 02:04 PM
And nobody is having an issue - are you mad…
every person that bought one has the issue.. one Google expert says they were glad a reboot worked to fix the problem - until it happens again in 3 hours time
04-15-2023 06:37 AM
More than one year with no problems. So, problem solved.
04-15-2023 08:49 AM
A new one also solved my problem for about a year, BUT the disconnect from the Wi-Fi is back even though I changed not a thing. Yet four other units have been working fine for many years. Go figure.
04-15-2023 09:09 AM
Mine is the same, not new. Sol Ed and fine now
09-25-2021 06:49 PM
Having the same issue as well and thus an unusable product. But what amazes me the most now, with the issue still nit fixed, is why there hasn't been any class action lawsuit yet?
09-26-2021 12:22 PM
I think they will recall it from now.
09-26-2021 02:06 PM
Recall it from now… after almost 2 years
and to what end?
so we all go and buy the larger speaker at double the price.?!!
illegal fraudsters
09-26-2021 02:05 PM
Oh my dear friend hold on to your hat as Bette Davis would say it’s going to be a bumpy night…
09-26-2021 03:52 PM
I hope Google will give me a solution. I am also suffering for two years now.
09-26-2021 04:40 PM
I’m also having the same problems
2 google minis
factory resetting and power cycles have no lasting effect!
any explanation why this has been allowed to fester for so long???
10-07-2021 07:34 PM - edited 10-07-2021 07:34 PM
Same problem here
10-07-2021 07:35 PM
I’m facing the same problem! I have two minis but only one keeps disconnecting from wifi every 2 days. The only solution is to hard reset it and setup everything again, but it is so frustrating! Please Google, we’re looking forward for a fix of this 3 years old problem.
10-28-2021 11:21 AM
Exactly the same issue. Would it be possible that it is the router blocking a port after some time?
Please Google give us a fix. Unplugging the Nest daily is not a fix.
10-31-2021 11:57 AM
So a semi-effective fix for me has been setting all my Google Nest Minis (a third one came even as I was trying to fix the other two, and it also had the same problem) to the 2.4 ghz band of the wifi instead of the 5 ghz; they disconnect much less frequently.
However this seems suboptimal because (1) it doesn't let me take advantage of the combined 2.4 and 5 ghz band on my router and (2) they still occasionally disconnect (and when it happens, it seems to happen to all 3 within a short period of time).
Has anyone else had any better luck?
02-08-2022 10:49 AM
I have the same problem, it will hold connection for a day at most then it’s done! I’ve moved it, reset it done everything under the sun but this thing is crap! It doesn’t work at all!
02-08-2022 11:34 AM
Yup ... just contact the support desk ... obviously test it like feet away from your router to make sure it is not a week signal ... better if you have other Googles or nests working ok already in the same position
09-20-2021 07:50 AM
I recently added nest wifi to the house and I am having constant wifi disconnection from nest mini and Google home mini and they are close to a nest wifi access point. I think there must be an issue with the nest wifi as this is the only thing that has changed recently.
09-07-2021 03:31 AM
I have been having issues (for well over a year) where my Nest Mini disconnects from my WiFi on a daily basis. I have a few other Google Minis and a Google Home Max which don't have any issues, and I have a solid router set-up, so the actual WiFi network is not the issue.
I have been following and participating in this thread (Google Nest Mini 2 is loosing WiFi connection. - Google Nest Community) where we have been complaining about this issue for years with no help from Google. I'm hoping this new post will garner the attention of someone in support who can escalate a fix, since this is clearly a product malfunction.
09-10-2021 08:55 PM
Been having these issues past couple months. Honestly at this point I think I might ditch the Google ecosystem and head over to Amazon and Apple. It's getting ridiculous I've resorted to just not using Google anymore because I can't constantly keep setting it up every day
09-23-2021 05:56 PM
I've had the same problem. Nest Mini 2nd gen works great then at least once a week sometimes more it disconnects. Then it's not found or can't communicate with mini and I do factory reset reinstall Home and on and on ad nauseum
Very disappointing and frustrating
09-17-2021 05:01 PM
Yep we've the same problemo as well...
09-06-2021 03:53 PM
Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.
Original poster: Euan Kelso
09-11-2021 09:57 AM
Same problem for me.
It's a known issue, why is it not being addressed?
10-04-2022 03:20 PM
Because big G already got your money. That's all they needed.