07-29-2022 08:15 AM
Brief context:
I bought a Nest Mini 2 (Model: H2C) for my girlfriend's place. Was working with issue for the past 3 months. Suddenly started having connectivity issues. Post reboot and setup it worked fine for a while. Issue recurred, now we cannot even complete the setup.
Steps taken to rectify this:
Current status:
Google home app picks up the nest Mini without issue, but:
Is this a damaged WiFi component or firmware issue? ... Either way there is no way to update since we can't even get past the setup phase. Is there anything that can be done at all? Any help would be appreciated.
07-30-2022 01:23 AM
Hey MikeWuWilson,
Thanks for bringing this up. I understand the feeling of not having a working device when needed. We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Cheers,
Muddi
08-02-2022 01:54 AM
Hey MikeWuWilson,
Just wanted to follow up on this. Please let us know once you're done filling out the form.
Cheers,
Muddi
08-03-2022 05:27 AM
Hey MikeWuWilson,
Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
Muddi
08-03-2022 10:04 AM
Form completed
08-04-2022 07:29 AM
Hey MikeWuWilson,
Thanks — we got your form and has sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you.
Cheers,
Muddi
08-03-2022 10:03 AM
Hi Muddi,
Filled in the form and eagerly awaiting assistance.
Cheers