02-20-2023 02:17 PM
Hi, recently I have had a problem with my nest speaker where it does not play the news. Usually I would ask it to play the latest new but now when I ask it this it says 'sorry I didn't understand'. Ask it again and it says to check the digital well-being settings. I check the well-being setting and all restrictions are disabled. Please could you help.
02-25-2023 01:06 PM
Hi Toasty,
Thanks for posting here in the Google Nest Community.
I know how it feels when something isn’t working as it should, and we appreciate the troubleshooting that you did. A few things: Are you able to use other features, like playing music? What is the exact command that you are using to play the news? You can try these commands and let me know if they work for you:
Say "Ok Google" or "Hey Google," then:
"Play me the news."
"Listen to the news."
"Tell me the news."
If you are getting the same response, you can do a sequential reboot. First, unplug your Nest Mini for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal.
Check out this article for more information.
Keep me posted.
Regards,
Juni
02-28-2023 02:27 PM
Hi there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Juni
03-01-2023 02:37 PM
Hello there,
We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
Best,
Juni