Google Nest Mini gen 2 connected but won't respond to commands

[JSThomsen]

I just purchased a Google Nest Mini gen. 2 to work as a chime for my Wireless Nest Doorbell.

The installation went smoothly. The Nest mini is showing up in my Google Home app. It works as a chime when someone rings the doorbell (says somebody is at the door).

However, it won't respond to any of my commands. When I say "Hey Google" it lights up, but when I then tell it to play music, tell me what the time is, start a timer or whatever, nothing happens.

I can control the volume on the sides of the device and currently it is rather loud when someone rings the doorbell. However, within the Home app the volume keeps showing as 0 and it says it is not playing. When I move volume control with my finger on the app, it forgets it as soon as I leave the settings.

Any ideas?

[MplsCustomer]

@JSThomsen 

That is odd. You could try simply rebooting it, either in the Google Home app or by unplugging it briefly and then plugging it back in, to see if that resets whatever is going on.

[Dan_A]

Hi folks,

@MplsCustomer, thanks for helping.

@JSThomsen, this is not the experience we wanted you to have, let me help you. A few things: when did your issue begin? Were there any recent changes made? It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers.
2. Plug them back in after 3 minutes tops.
3. Restarting your phone might also help.

Could you ask these questions: “Hey, Google! What’s the weather today”, “Hey, Google! Tell me the time.”

Keep me posted.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hi JSThomsen,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Cheers,

Dan