Google Nest Mini (gen1) factory reset does not work

[MarcdeK]

Hi all,

I have a Net Mini (gen 1) that has stopped working. (4 leds light up but no response).

I have tried the standard factory reset (press button 5 seconds, hold for 10) and I have tried to remove the powercord, wait 10 sec and repeat 10 times. 
Pressing the reset button shows one green led but after releasing it the led turns white but nothing changes.

Also tried to hold down the reset button before powering up, the green led turns on, after a few seconds 2 white leds turn on. After releasing the reset button the green led turns off and the two white leds stay on but the other two white leds remain off.

So far I think I have tried everyting, any suggestions?

Thanks

Marc

[oliverrl]

Hi Marc, you are not alone.  I had the exact same issue happen this month.  I contacted Google, opened a formal case, and their initial response was "it is out of warranty, nothing we can do", and did not acknowledge that there was an update on firmware by Google in December that caused some of them to brick, including mine.  I then found a thread (totally by accident) that Google does know about this but have not yet decided what to do for their customers.  You can read the article below.  I am continuing to push this until Google makes a formal announcement on what they can and will do to support their customer base.  I have been a Google Home user since it was first released and have come to depend on them as they are integrated into my home.

https://www.howtogeek.com/google-is-looking-into-bricked-google-home-speakers/

-Rich (oliverrl)

[MarcdeK]

Thank you so much for the link. I did not find that one. Submitted feedback and as it seems many people will patiently have to wait until Google comes with a solution. Don't  you love cloud based appliances 🙂

[oicned]

I have the same issue on my google home mini... I tried the unplug/plug after 10 secs 10 times. Did this 3 times so it's 30 times and it's still the same. The google home mini is bricked.

[JulienetManue]

At the electrical connection !

After 5 Second

If I press the Reset button

If I press the Reset button at the electrical connection

After 5 second (press the Reset button at the electrical connection)

When i release the reset button

[Saeris]

oh wow I thought mt 1st gen speaker just broke, but "happy"? to see im not the only one....