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Google Nest Mini is not connecting to my new WiFi place.

Rdianco
Community Specialist
Community Specialist

‎09-08-2021 09:20 AM - edited ‎09-08-2021 09:21 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Jyoti Sondagar 

 

I have been trying to connect my Google Nest Mini to my new WiFi place but it's not connected. The voice message I am getting is I can't connect to your WiFi. I tried all the options, add room, delete room, new room, router restart etc.

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David_K
Platinum Product Expert
Platinum Product Expert

‎09-08-2021 12:21 PM

Hi Jyoti,

Not to worry! You may already have tried some of these steps, but I've included them all for completeness. Let's try these steps:

  1. Make sure your Google Home or Nest device is within 15-20 ft (4-6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.

  2. Make sure Wi-Fi, Location Services and Bluetooth are turned ON on your phone or tablet.

  3. Turn OFF mobile/cellular data.

  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.

  5. Reboot your Google Home or Google Nest device.

  6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.

  7. Restart the Google Home app.
  • Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
  • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
  • Turn Wi-Fi off and on again on your phone or tablet.
  • Reopen the Google Home app.
If none of the steps above help, factory reset the device. Note that this will clear your data from the device and can't be undone. You may also want to try setup using a different phone or tablet if you have one, just to test.
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Hilary
Community Manager (Admin)
Community Manager (Admin)

‎09-11-2021 03:35 PM

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day! 

Hilary

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Hilary
Community Manager (Admin)
Community Manager (Admin)

‎09-12-2021 11:07 AM

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary

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