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Google Nest Mini keeps removing itself from the home

nick_71
Community Member

We have a Google Nest Mini in our Google Home household. Me and my partner are users in the household. Every few weeks (more recently, every week or so), I get a notification on my phone saying "[my partner] removed Google Nest Mini from your household". It's always sometime in the middle of the night when we're both asleep. He has not removed it, and only I get the notification.

When we check, the device is indeed removed from the home. We have to factory reset the Nest and then re-add it to the home to get it working again.

It isn't a case of just disconnecting from the wifi, which I have seen seems to be a more common issue. In this case, it's actually removing itself from our whole Google Home ecosystem.

Anyone else experienced this, or can suggest any solution?

10 REPLIES 10

WillJoe123
Community Member

Sometimes loose, disconnected or damaged cables can cause connection issues. Make sure the provided Ethernet cable is connected securely (the tab should click in) to your Google Nest Wifi router or primary Google Wifi point's WAN port . The other end should be connected securely to your modem

 

Regards,

Will

Thanks, but there is no ethernet cable (or even an input for it), and it isn't connected to the modem. It only has input for power, and connects by WiFi. 

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help, @WillJoe123,

 

@nick_71, thanks for posting. This is not the experience that we wanted you to have, let me help you out. Have you been experiencing Wi-Fi issues recently? What is the distance between your Nest Mini from your router? Could you try moving it near your Wi-Fi router and observe if it will make a difference? Could you also  help us fill up the needed information below?

 

  1. Email address associated with the Home app
  2. Device firmware version
  3. Device name (Example: Living room speaker)
  4. How frequently the device unlinks (Example: daily, weekly, etc.)

Looking forward to your response.

 

Best,

Juni

nick_71
Community Member

Hi Juni, here is the requested info:

1. It seems I can't post an email address here - it always displays as a # when I post, I guess for privacy protection reasons. Is there another way I can send you the address linked to the home app?

2. System firmware version: 324896, Cast firmware: 1.56.324896

3. The device is called Sun room speaker

4. The device generally unlinks weekly or so, or sometimes more frequently.

We've otherwise had no problems with the internet connection on other devices. We have a Google mesh system and the Nest is right next to one of the nodes. 

Thanks!

Muddi
Community Specialist
Community Specialist

Hey nick_71,

 

Chiming in, please note that posting of email addresses is not allowed here due to privacy protection reasons. It is best if you could fill out the form with all the needed information then let me know once done.

 

Cheers,

Muddi

nick_71
Community Member

Hi Muddi, thank you. I have just submitted the information on the form.

Juni
Community Specialist
Community Specialist

Hi there,

 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
 

Regards,

Juni

nick_71
Community Member

Hi - thanks, yes I do still need help, but I'm currently away from home and the speaker has disconnected again while I'm away, so I'll need to wait till I'm back home to find the info you've requested (specifically the firmware version). 

Thanks! 

Juni
Community Specialist
Community Specialist

Hi there,

 

Thanks for the follow up. I'll keep this thread open for 3 more days and wait for your update.

 

Thanks,

Juni