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Google Nest Mini

BradyJones
Community Member

My nest mini is connected and working just fine. When I open my Google home app and I open the nest mini, it says connecting and then the message says "not available". My phone and the speaker are connected to the same network. It works perfectly fine other than  this issue. I have factory rebooted it 3 times and disconnected the internet router multiple time. Any suggestions? 

Thanks!!

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey BradyJones,

 

Thanks for stopping by on the Google Nest Community Forum and we appreciate you doing those steps.

 

A few questions: how far is your Nest Mini from your router? Were there any recent changes to your network? Also, do you have a single or dual-band router? When you said you did a factory reboot, are the steps same with these steps?


We'll be waiting for your update.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey BradyJones,

 

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.


Kind regards,

Alex