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Google Nest Wifi disconnect every 1 minute

KimLam
Community Member

My Nest keeps dropping out the wifi connection every time when I’m listening to the Spotify. 
I lose control over it when it still playing. When I’m trying to reconnect the Nest with my Spotify. It says the Spotify account is being use by others. (Of course, because the connection dropped out)
I have rebooted and reconnected and it doesn’t resolve the problem. I’ve done the above 5 times. 
I have switch off the power completely and restart in 5 minutes and ending up with the same result. I have been using this Nest longer than 3 months and it was not a problem back then, until a week ago. I have not reconfigured my wifi, router nor internet set up at all. 

I need help to solve this issue please. I have read other posts and knowing other people had experienced the same issue. I need a real solution to end this. 

 

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@KimLam 

You could try removing your Nest Hub from the Google Home app, doing a factory reset, and then re-installing it.

https://support.google.com/googlenest/answer/7073477?hl=en

I will give this a try tomorrow. Thanks. 

Muddi
Community Specialist
Community Specialist

Hey KimLam,

 

How was your device? Have you tried the steps provided by @MplsCustomer?

 

Cheers,

Muddi

KimLam
Community Member

I have unlink and re-link the device. Seems working fine for the moment. Thank you @MplsCustomer @for your suggestion. 

Juni
Community Specialist
Community Specialist

Hi there,

 

I’m glad your issue is resolved now. I’ll keep this thread open for 1 more day. If you need further help, let me know.


Thanks,

Juni