Google Nest audio speakers do not work anymore!

[Niels1810]

Hi! My 2 google nest audio speakers do not work anymore. No lights are shown, nothing.... can you help me to get them to work again?! Thanks

[Alex_S · Accepted solution]

Hello Niels1810,

I’m sorry to hear about what happened with your two Google Nest Audio speakers. Let’s see what we can do. A few questions: are you still using the official power cords that came with your Google Nest Audio devices? Are they plugged into a wall outlet or surge protector? Have you tried to switch the power cords and see if they will power on? Do you have other Google Nest Audio devices aside from these two?

Regards,
Alex

[Niels1810]

hi Alex thanks for replying!

I am still using the original power cords, they are both plugged into a wall outlet and I have switched them but no "life" in both of the nest audio devices...

I don't have other nest audio devices... I have got google mini's and google hubs but they all work...

[Alex_S]

Hi there,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.

Kind regards,
Alex

[Niels1810]

Filled out the form and send it to you!

[Alex_S]

Hey Niels1810,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

   
Best,
Alex

[Niels1810]

It is now almost 2 weeks ago that I filled in the form you asked me to, and still haven't heard from "the team"... what is the solution to my problem? I have 2 almost new speakers and they don't work anymore... can you please take this issue serious!?

Thank you for replying

Can you 

[Alex_S]

Hey Niels1810,
 

I see that one of the senior specialists has sent you an email. Kindly look for the subject line: [3-0394000034831] Your Google Support Inquiry: 3-0394000034831. Let me know if you found it.

Warmly,
Alex