Randomly plays music in the morning on its own

[Tim1984]

Hi my nest hub randomly plays music in the morning 

I thought it was doing it when my alarm on my phone was set but it even does it on Sundays when no one has any alarms set

It's random music that plays and I've turned the volume and mic off and it still comes on while everyone is asleep and wakes us up

It's not in the same room as anyone over night so it's completely random when it happens 

[Alex_S]

Hi Tim1984,

Oh no! Are you using private Wi-Fi? Let’s take further troubleshooting steps to isolate this.

• Unplug your Google Nest Hub from the power outlet for a minute > Plug back in.
• Open the Google Home app > Settings > Google Assistant > Manage all Assistant settings > Family Bell. Check if there’s a scheduled action to play music and disable it.
• Go back to the Home view > Tap Automations > Check if there’s a set routine to play music.
• If there’s no Family Bell or Routine set, do a factory reset, then set up. Monitor it and let me know how it goes.

Regards,
Alex

[Tim1984]

It's on a private wifi

I left it unplugged for 2 weeks while away and did a factory reset and there is no routines and in the event log it's empty 

But it still does it

[Alex_S]

Hi there,
 

Our team would like to take a look at this. Kindly provide the firmware version of your Google Nest Hub and fill out this form. Let us know once you're done.

Best,
Alex

[Alex_S]

Hello Tim1984,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

   
Warmly,
Alex