Google Nest doesn't work for music don't buy

[Afroshade]

I have scrubbed through countless threads and everyone has the same issue with Google assistant/home/mini. When I originally received the product voice commands worked no problem, now, the **bleep** thing has not been able to play any official music even though I have a linked premium YT Music account, yet still it is always a chopped and screwed, remixed or otherwise unofficial version. This happens for countless songs. Even ones I used to be able to request with voice commands no problem no longer work. It is obvious Google is ignoring the problem as there are numerous closed threads where moderators ask you multiple frivolous request for "clarification" yet the issue is clearly documented. They respond with no actual solutions and then lock the threads. Don't integrate these products into your home.

[Anonymous]

I definitely agree. Google Home is on a decline. Now that Google has axed third party support, I will be switching to Alexa in the next few months. Everything at Google is at a decline. The Pixel phones, watch, software, and hardware is all going down the toilet. Sprinkle in Google's trash customer service and you have the whole experience. I wish people would stop giving Google a pass. They are a multi billion dollar company and they get can't get anything right. 

[Juni]

Hi folks,

Thanks for reaching out. I know how it feels when something isn’t working as it should. A few questions: what Nest speakers do you own? When did it begin? Also, what steps have you taken so far?

Reboot your Wi-Fi router, and once the network is back up, do the same thing to your Nest speakers then observe if it will make a difference.  

Regards,

Juni

[Anonymous]

I've given up on Google Home and all the products. They are trash. They barely work. Like I said I'm switching over to Alexa and couldn't be happier 

[Afroshade]

I have rebooted my Wi-Fi router, and once the network is back up, did the same thing to my Nest speakers. What do you propose now?

[Afroshade]

I literally have tags on my post listing the product and stated the nest speakers I own in my original post. How can you propose anything in good conscience when you ignore what the author has put up?

[Muddi]

Hey Afroshade,

My apologies for the delayed response. To confirm, have you tried setting up one of your devices on a different network like mobile hotspot?

Cheers,

Muddi

[Afroshade]

Yes, the connection is not the issue. It is the song recognition. I play and have synced YouTube music and even while uttering extremely specific song titles from my library I get completely different versions or songs entirely. 

[Muddi]

Hi Afroshade,

Got it! Could you check the type of membership you’re currently subscribed to (trial, individual, family, student)? Follow the steps below to know how:

1. Open the YouTube app and make sure you’re signed in.
2. Tap your profile picture
3. Tap Purchases and memberships.
4. Your YouTube memberships and subscriptions will be listed under the “Memberships” section.
5. Your membership type and price will be listed directly underneath the name of the membership. If you signed up for a Premium membership through Apple, you’ll see “Billed by Apple” under your membership details.

Cheers,

Muddi

[Princesss]

Hello there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Primcess

[Afroshade]

Yall are more intent on locking this thread then solving my problem. Yes I have a premium membership. No it is not through apple. I feel like I'm speaking to robots as you all keep talking in circles not reading my detailed explanation of the problem. What next?

[Princesss]

Hello Afroshade,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best,

Princess

[Muddi]

Hey MrMikeBanks,

We're sad to see you go. We hope we can make it up to you in the future. Send us a message if you change your mind.

@Afroshade: How was your device? Have you tried the steps provided by @Juni?

Looking forward to your response.

Cheers,

Muddi

[Princesss]

Hi MrMikeBanks,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Anonymous]

Please lock. I don't support Google Home and its buggy hardware anymore. I've moved on to better. 

[Afroshade]

How are you locking the thread when Mr. Mike is not the original ticket poster and I have not found a resolution to my posted problem?

[Afroshade]

Yes I have done all of that. As I stated before I have read many other threads with those same responses. What do I do now that those remedies have not resolved the issue?

[Anonymous]

As you can see from their lack of response they don't give a crap about anyone having problems with this. Like I said I recommend you to just return it if you can or try to get a warranty claim started. 

[Princesss]

Hi Afroshade,

We apologize if this thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hey Afroshade,

We just want to check if you have seen our response posted above. Let us know once you're done filling out the form so we can check it right away.
 

Best,

Princess