Nest hub 2nd generation blurred display

[MotheB]

My Nest Hub (2nd generation) recently got "almost black screen". I do see blurred lines, and I can see them changing, but it is not possible to actually see anything on the screen, as it is 95% black and faulty. Otherwiae, hub is working. 

I read somewhere that factory reset could be a fix (makes sense), and that is what I did. That was a mistake because I can't add the hub zo my home anymore. If the screen is bricked, well, ok, but can I still somehow add the device to my home so I can use it as speaker?

I can't scan qr code because screen is faulty, also, I can't find 8 digit setup code anywhere...

P. S. Ive heared this could be from recent firmware upgrade, but, since I did factory reset, it is not connected to internet anymore, and can't update with faulty screen. 

Any help is appreciated. 

[Princesss]

Hi MotheB,

Thanks for reaching out.

We're sorry to hear about this experience. Since when did you notice these changes on your Google Nest Hub? Did you try asking your Google Nest Hub some commands and check if it responds to your commands? Lastly, could you please provide a photo of the exact display you're getting so we can check on it further?

Best,

Princess

[Princesss]

Hello there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan

[MotheB]

Sorry for the late response,

unfortunately, the screen has gone completely black now. I tried now to find one youtube video from a person who had exactly the same problem as I did but with no luck.

Anyway, the screen is now completely black. I can unplug it and plug it in again, I can hear it turns on (I can hear a "turn on" sound). Also, I can confirm that voice recognition worked even with a faulty screen, however, after a factory reset it ignores me.

I can also see my Google Home app recognises "a new device", but I can't add it without the setup code.

[Muddi]

Hello MotheB,

Chiming in, could you tell us when and where you purchased your device? Also, you can see the setup code engraved at the bottom of your device. You can enter it manually to setup your device.

Cheers,

Muddi

[Muddi]

Hi there,

I just wanted to follow up on this. Have you seen the setup code on your device?

Cheers,

Muddi

[Muddi]

Hey MotheB,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[MotheB]

Hi Muddi,

well, I actually bought two new Nest hubs, but, no, no luck in finding the setup code. This one seems to be lost, for now.

Photo not sure if I'm missing something, tho...

[Muddi]

Hello MotheB,

Thanks for coming back to us. Could you tell us when and where you purchase your device?

Cheers,

Muddi

[MotheB]

Hi Muddi,

Bought it from https://edigital.hr/ on 11. September 2021.

Marin

[Muddi]

Hi MotheB,

Thanks for the information. Could you share a photo of your device showing the screen? Also, please edit your response where you share a link for a photo of your device's serial number.

Cheers,

Muddi

[LovelyM]

Hey there MotheB,

Chiming in should you have any concerns or questions you need help with. Let us know by replying to this thread.

Kind regards,
Lovely

[LovelyM]

Hello again MotheB,

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Thanks,
Lovely