Google Nest hub is keeps crashing after using Spotify after a few mins

[Ealikhanian]

Google nest hub connects to our phones via Spotify but crashes after a few minutes of playing music. This happens on both IOS and android. We have restarted several times and unplugged.

[RXShorty]

Hi @Ealikhanian 

You could try doing a factory reset to see if this helps. 😊
Please remove the Hub from your Google Home app before setting it up like a new device.

[Dan_A]

Hi Ealikhanian,

I'm jumping in to ensure everything is good here. Have you seen RXShorty’s response? Let us know of the answers so we could take a closer look at them.

Best,

Dan

[Jlatenser]

This happened to my GEN 2 next as well. I tried unlinking and linking the Account in Google Home, I tried modifying the Digital Wellbeing of the devices in Google Home, I tried a factory reset and all to no avail.

I ended up returning it because it couldn't even finish a single Spotify song. Worked perfectly with Google Music and YouTube though, I am sure that is just a coincidence. 

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni

[LovelyM]

Hello everyone,

@Ealikhanian, we want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

@Jlatenser, we deeply appreciate you sharing your thoughts and experiences, and we'll take it as feedback. Hopefully, we can make it up to you in the future. If you have other concerns, let us know and we'd love to help.

Best,
Lovely