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Google Nest internet connection blocked

Yjafari
Community Member

I've been using 3 Nest devices in my home for over a year, no issues whatsoever. A few days ago for no apparent reason they all stopped working. I've done everything, including a factory reset and they all connect to the Wi-Fi with no issues, until the devices attempt to connect to the internet, and then it all fails, unable to load, something went wrong etc. I have other smart devices (thermostat, camera & tv), not Google products, all connected with no issues whatsoever.

My suspicion is that somehow my public IP is blocked by Google, as I recently visited Iran (sanctioned country) and was using a VPN which utilised my home public IP in the UK via my router/firewall.

Just wondered if anyone else had come across a similar issue and whether a solution is available, short of requesting a new IP from my ISP in the UK.

Thanks. Yas

3 REPLIES 3

Juni
Community Specialist
Community Specialist

Hi Yjafari,

Thanks for posting and for being a step ahead of us.

I wanted to follow up and see if I could be of any help. A few things: what is the exact message that you are getting from your Google Home app? What is the make and model of the phone that you are using for your Google Home app?

You can use another phone to set up your Nest speakers to further isolate.

Keep me posted.

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Best,

Juni

Juni
Community Specialist
Community Specialist

Hi Yjafari,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Regards,

Juni