Google Nest is linked to my account but screen says I must link account. Cant get rid of that screen

[Rdianco]

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Original poster: Stephan Jacobs 

When I go into settings or into my Google Account, it shows that the account is linked. On the Google Nest screen however it says link account, and I cant get passed it. I tried to do the link again by clicking the enable button the notification, but that's where it ends.

[Rdianco]

Hello Stephan Jacobs and AnonymousAussie,

I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.

I just wanted to check in, has this issue resolved on its own for your device?

• If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  

• If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?

Your feedback is greatly appreciated, as it will help our engineering team address this issue. 

- From Frances (Community Specialist)

[Dym]

Since a week I am having a similar issue. 

My Nest thermostat and Protect were happily linked and functioning, also via the Google Home app and all assistant devices. But now when I open the Nest app, I have to login each time, set up my house, and then I get a blank "account" screen which upon clicking somewhere requires to either set up your house again or login again.

In the Google Home app on the top it says "no connection" and the thermostat and Protect device have disappeared. In my Mesh WiFi Home setup, both devices are visible and several network reboots have done nothing for the situation. 

[Azarco]

Hey folks,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need. If you still need assistance with your Nest devices, feel free to submit another post and provide as many details as possible so that others can lend a hand.

Kind regards,
Alex