Google Nest mini 2nd gen suddenly not connecting to router

[Damien6661]

Both of my 2nd gen Nest mini's are no longer connecting to my WiFi router, unplugged both devices as well as router, and tried again to no avail, also tried factory reset on both devices, still no luck - just the same message from the Nests, "sorry there was a glitch" or "please try again in a few seconds". Upon setup with the Google Home app the devices are found and recognised, so they do work fine, they just don't want to connect to my router. Some advice I found online recommended disabling AP settings or something or other, but no idea how this works.

[Revollaer]

Google issue, no response from them yet. You'll likely need to disable IPV6 in your router in favour of IPV4 to get this to work. This seems to be an issue since the last firmware update. I have 3 unusable minis myself, 2 gen 1, and a gen 2. Downgrading your internet protocol is currently the only fix until/if google fix it. 

[hodota]

Hello,

I have Google Nest mini, same trouble now. I think that Google is not finished this system firmware bugs problems now. I am checking Google firmware information's, however, does not fix now.....

https://support.google.com/googlenest/answer/7365257

Yours,

Kazu Hodota

[Revollaer]

Yeah the "release notes" are about as useful as a chocolate teapot. "Bug fixes", care to elaborate on this? How do we know if our bug is one of them.

[tajennifer]

Hi Damien6661,

Thanks for posting. I'm sorry to hear about the situations that you are experiencing with the Google Nest Mini is not connecting to your router. I understand how frustrating that situation can be. But don't worry, I can help. I just need to ask for some information to further assist you:

• Have there been any recent changes to your network?
• Have you tried connecting the Google Nest Mini 2nd Gen to a mobile hotspot? 
• Did your Internet Service Provider (ISP) upgrade or make any changes to your router or modem?

Please check for this specifications just to make sure that everything it's in order:

 The speaker or display is powered on and plugged into a wall socket.

1. Make sure that you're using the correct password. Try to enter it again.
2. On your mobile setup device, make sure that:
   • Your mobile device is running: 
     • Android phone or tablet with Android 9.0 or later
     • iPhone or iPad with iOS 14.0 or later
   • You're using the most recent version of the Google Home app.
3. Make sure that the speaker or display is within 4–6 m of the Wi-Fi router.

Please keep me posted, I'll be waiting for your response.

Best regards,

Jenny

[cifuentesj]

Hello everyone,

Thank you for your timely response and the comprehensive information you've provided.

I've reviewed the input and understand that you have some issues with some devices. I know how frustrating it can be when technology doesn't work as it should. I'm here to help you figure out what's going on and find a solution together. To assist you further, please attempt the following basic troubleshooting steps:

• Reboot the device

• Reboot the wifi router

• Check if that works; if the issue persists, continue with the next steps. 

• Uninstall the Google Home app. 

• Install the Google Home app. 

• Log in with your Google Home account.

• Set up the device on the Google Home app. 

• If the issue persists, do a factory reset.

Please note that when deleting the Google Home app, you must use the same email address associated with your Google Home account. And if you want to check the firmware version of your Google devices, please follow this article. Google speaker and display firmware versions and release notes, and click where it says check the firmware and follow the instructions.

Thank you for your attention. I await your response.

Sincerely, 

Jeremy