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Google Nest mini

val_ria21
Community Member

I got the google nest  mini about awhile ago and then we changed our wifi and I tried to reconnect the google nest mini to the new one but it didn’t work so I removed it from the app or whatever and it doesn’t wanna connect anymore, it does but then there’s always a problem like it tells me to connect to the google nest mini wifi but then wants me to connect to the home wifi but i can’t do that cause once it shows the error message it won’t do anything so i have to exit out the setup 

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

If you've already changed to a different Wi-Fi network, try these steps:

  1. Open the Google Home app.
  2. At the top left, tap Add + > Set up device > New device > set up new devices in your home.
  3. Follow the in-app steps.

If these steps above don’t solve the issue, you’ll need to factory reset your speaker or display, then set it up again using your new Wi-Fi network and password.

Instead of factory resetting your speaker or display, if you're comfortable changing your router settings, you can change your new Wi-Fi network name and password in your router's settings to be the same as the previous ones. Your device should then automatically connect to the Wi-Fi.

If you're still experiencing issues after factory resetting:

  1. Make sure your Google Home or Nest device is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
  2. Make sure Wi-Fi, Location Services and Bluetooth are turned ON on your phone or tablet.
  3. Turn OFF mobile/cellular data.
  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
  5. Reboot your Google Home or Google Nest device.
  6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
  7. Restart the Google Home app.
  • Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
  • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
  • Turn Wi-Fi off and on again on your phone or tablet.
  • Reopen the Google Home app.

Princesss
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out.

 

@David_K, thanks for the steps you've shared. This is really helpful.

 

@val_ria21, were you able to try the steps posted above? Let us know if you have questions and the Community would gladly help.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess