09-08-2024 08:55 PM
Our Nest Hub 2 stopped responding to commands after roughly 2 years but unplugging and replugging have solved the problem until now. I have reset it a few times using the ‘11 method’ and factory reset but no avail. It would go through the whole process of reseting ( connecting to wifi etc. )but when tried ‘hey google’ it won’t respond. When touch on ‘finish setup’, the nest screen goes white and stay white. Any advice to fix this please. Thank you.
09-12-2024 03:17 PM
Hi MinhPhan167,
Thanks for reaching out to the Community. I am sorry that you are experiencing issues with your Google Nest Hub. It's frustrating that your device is frozen when setting up and isn't responding to voice commands.
Before we get started with further troubleshooting, let me ask you some questions:
Forced Reboot:
Recovery Mode and Hard Reset:
Check for Software Updates: Ensure both the Nest Hub and Google Home app are up-to-date. Important Note: If your Nest Hub restarts normally after this, it means the recovery mode reset was successful. However, if it remains stuck, please let us know.
Please check the following articles to Factory reset Google Nest or Home speakers or displays, when Google Assistant doesn't respond and to Set up your Google Nest or Home speaker or display in case it is needed..
Please keep me posted.
Best,
Mario