Google Nest "please log in to your google home app"

[MrTW1974]

Hi

My Google Nest keeps saying "please log in to your Google home app" 

I have factory reset the hub, set up two accounts and it still won't let me log in

Thanks

[jenniffert]

Hi MrTW1974,

Thanks for posting in the community! I'm sorry to hear that you're receiving the error message "Please log in to your Google Home app." I'd be happy to help.

To gather more information, I'd like to ask the following questions:

• What is the generation of your Nest Hub?
• When did the inconvenience start?
• What is the LED status light on your Nest Hub?
• How frequently does the device unlink from the Google Home app?
• Are you experiencing any Wi-Fi issues in your home?

To better assist you, please share a screenshot of the Google Home app's Home activity history by going to: On the Google Home app > select Settings > Privacy > Home Activity. For now, I suggest the following:

• Ensure your mobile software and the Google Home app are up-to-date.
• Check which Google account is linked to a speaker or display. 
• Remove the Nest Hub from both accounts. For reference, check this article: Remove Google devices from the Google Home app.
• Reboot your Nest Hub. For instructions, check out this article: Reboot Google Nest or Home speaker or display.
• Perform a factory reset and set up the Nest Hub again in just one account.
• In addition, once the Nest Hub is set up, enable "Send device usage data and crash reports to Google" by following these steps:
  • Open the Google Home app.
  • Tap and hold your device's tile > Settings, or More menu > Settings.
  • Tap Recognition & Sharing.
  • Toggle the slider to turn on.

Please keep me posted.

Best regards,

Jenniffer