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Google Nest screen green lines

KL888
Community Member

Hi my nest hub has green horizontal lines 2 weeks after using. Can i ask how to rectify? I tried resetting and unplugging but they all didnt work

1 REPLY 1

Muddi
Community Specialist
Community Specialist

Hello KL888,

 

Thanks for visiting the Community.

 

My apologies for the late response. I know the feeling when you're having issues with your Google Nest Hub. I'd love to help.

 

A few questions:

 

  • When did the issue start?
  • Which specific Nest Hub do you have (1st, 2nd generation, Hub Max)?
  • What is the current firmware version?
  • When and where did you purchase your device?

 

Please send a photo of your Nest Hub screen so we can check what's going on with your device.

 

Cheers,

Muddi