Thanks for reaching out. I am sorry to hear that your Google Nest device is not responding to your voice commands. That is not a great start! I understand your concern and would be more than happy to help find a solution. First, I have some quick questions.
I look forward to your response, thanks for your patience!
I have not received any responses in a few days, so I'll go ahead and lock this thread. As always, if you have any other questions or concerns, please feel free to start a new thread and we'll be happy to help.