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Google NestHub touchscreen not working

Curtis12
Community Member

The touchscreen on our Google NestHub will not work. I rebooted it through the Google Home app, that didn’t work. I then did a factory reset and that didn’t help. It got to the screen with the blue button that said “Finish Setup” and I can’t press that button. What else can I do to solve this issue?

4 REPLIES 4

Princesss
Community Specialist
Community Specialist

Hi Curtis12,

 

Thanks for posting in the Community.

 

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hey there,

 

Checking in-- have you had the chance to fill out the form? Let us know once you're done so we can check it. 

 

Best,

Princess

I just completed the Contact Us Form. Any help is appreciated.

Princesss
Community Specialist
Community Specialist

Hello Curtis, 

 

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 

 

Best,

Princess