All Nest/Google Smart home devices are not responding/working

[ascernas]

Hi Community,

I woke up today and neither of my nest display were working. I rebooted them and now are in a forever 4 dots loop. Also notice my nest mini v1 and v2 were also not responding, rebooted them and now are not even showing any signal of been "live" (like not responding).

Also, noticed all my cameras are showing offline even using home.google.com or nest.com websites.

I have checked my network and there is internet connection to the rest of my smart home devices, only the google/nest ones are not responding, so this is not a local network problem.

Something big is happening to nest/google services related to smarthome. Can someone help to check this out please?

[Alex_S]

Hi ascernas,

I know how it feels when something isn’t working the way it should. Let’s further look into it. A few questions: what’s the make and model of your router? Is it dual-band? If yes, on which band are your Google Nest devices connected? Have you tried to factory reset one of your Google Nest devices, then set it up again?

Regards,
Alex

[ascernas]

Hi Alex, it’s a Xiaomi AX3000 Mesh WiFi6 with dual band but I have separate SSIDs because I know the known issue with legacy 2.4Ghz devices that can deal with one SSID. 

However after tried several things I decided to reboot my network and that fixed the issue which is odd as all other IoT devices were working just fine but no the Google speakers and cameras.

Thanks for the help 

[Alex_S]

Hi there,

Oh! Thanks for keeping us posted. It’s good to know that a reboot on the network has fixed this issue. Should you have further questions or concerns, you can always reach out to us here in the Community. 

Best,
Alex