Google Next Hub Max Screen Flickering

[viczus_00]

I purchased a Hub Max back in December and set it up on my kitchen, so that I could have videos playing while I'm cooking. Had been working fine until just now. I started casting Netflix to it so I could watch a show while I had lunch, and the left side of the screen started flickering. 

I thought it could be a connection issue, so I stopped the casting, but when the Hub Max went back to the usual home screen (the art showcase thing), the left side still flickers. 

I tried rebooting the unit from the Google Home app, and even unplugging it from the power, all to no avail.

Any suggestions?? I am sure the device is nowhere near the stove, microwave, or any other appliances that could be warming up the screen.

[Alex_S]

Hi viczus_00,

I’m sorry to hear about what’s happening with your Google Nest Hub Max device’s screen. Let’s try to troubleshoot it.

• Remove Google Nest Hub Max from your account. If you have household members in the Google Home app, advise them to remove it from their account as well.
  • To remove: open the Google Home app > Devices > Tap Google Nest Hub Max > Settings > Remove device > Remove.
• Factory reset Google Nest Hub Max. It will go back to its default settings.
• Set up and monitor.

Let me know how it goes.

Kind Regards,
Alex

[Alex_S]

Hello viczus_00,
 

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Alex

[Alex_S]

Hi there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Warmly,
Alex