Google assistant wont set an alarm on my new Harman Karden Citation Oasis clock speaker

[Sooby]

Hi, I bought a new smart clock speaker as my old one kept turning off and not waking me. I bought a Harman /Kardon Citation Oasis and connected it to wifi. The speaker is great and GA works to turn off smart lights and play music etc. BUT it says I don't understand when I try to set the alarm. This is a big part of buying this product as I need the alarm. I've tried rebooting and emailing supplier but no luck. Can anyone help me please?

[nerys]

Hi Sooby,

Thanks for posting in the community!

I'm so sorry to hear that the Google Assistant is having trouble setting the alarm on your new Harman/Kardon Citation Oasis. Don't worry; I'm here to help! Just to get started, I'd like to confirm some details with you. Can you please help me answer the next questions?

• Have you successfully added this device to the Google Home app?
• What specific command do you use when trying to set an alarm?

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.

[SmartHomeH-TAGS]

It would have been nice to know how you ask for an alarm. "Hey Google, 6am Alarm"..????