Google h2c nest not powering on with my plug

[Stuncrazy]

I have 2 Google nests at my houc3 models h2c. 

One of my units will not power on. I have unplugged it waited 10 seconds and plugged it back in and get no lights no indicator that it is receiving any type of power whatsoever. So I used the power cord from my second device and it powered on.

[Joel1]

You may have connect the wires wrong or sometimes  what happens is that the screw that is holding down the thermostat wall plate at the bottom, is too high, which cause it to not close properly. Try removing the bottom wall plate screw then push on the thermostat to see if that works. Hope this helps.

[Stuncrazy]

This isn't a thermostat. It's a speaker.

[Muddi]

Hey Stuncrazy,

Thanks for reaching out. Appreciate Joel1 for helping here.

We're sorry to hear about your Google Nest Hub (2nd gen). We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Cheers,

Muddi

[Muddi]

Hey Stuncrazy,

Checking in to see if you are able to fill up the form? If not, please click this link so we can assist you further.

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hey Stuncrazy,

How's your Google Nest Hub (2nd gen)? Please let us know if you still need help with your device, as I'm about to close this thread after 24 hrs. due to inactivity.

Thanks,

Muddi

[Jake]

Hey Stuncrazy,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake