Not connecting to Wifi

[Alyceoralice]

My display won’t connect to my wifi. Tried turning off and on. Tried u plugging. Tried factory set. Tried turning off and on wifi. Tried disconnecting and reconnecting Ethernet cables. Nothing is working. Is there some sort of settings somewhere that’s stopping the connection? My tv connects to the wifi, but not my display or Google mini so it’s definitely as issue with the Google devices 😞

[Princesss]

Hi Alyceoralice,

Thanks for reaching out.

Sorry to hear about what you're experiencing right now with your Google Nest display. Can you tell me how many Google Home/Nest speakers are connected to the same WiFi network? Also, have you made any changes on your router recently before you experience this?

Let me know by responding to this thread.

Best,

Princess

[Princesss]

Hi Alyceoralice,

Jumping in to check if you still need help with this? Let us know if you have additional questions by responding to this thread.

Best,

Princess

[Alyceoralice]

Hello! 🙂

I am still having the same issues. It’s just my Google display that isn’t connecting now, my nest connected on the 2.4g signal, but that didn’t work for my display.

I’ve tried turning it off and on, factory reset, modem off and on… and yes, I did change my provided and modem recently which is why the problem started. Really not sure how to fix it now 😞

[Princesss]

Hi Alyceoralice,

Thanks for responding.

Here are the settings on your router that you need to consider in order for us to successfully connect your Google Home to your network.

• Check that your Google Home device is receiving power from a wall outlet. If your Google Home is receiving power, you will see a blinking white light on the back of the device.
• Make sure that your Google Home device, wireless router, and device used to set up the Google Home (e.g. phone or tablet) are in close physical proximity to one another -- within 15 feet, if possible.
• Please note: Networks that require you to connect through an authentication page (also called a "captive portal") are not supported by Google Home. This is typical of hotels, schools, dorms and businesses.

Configuring your Router Settings

Be sure to enable or disable the following router settings to allow Google Home to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).

Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP).

• Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
• Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

Let me know how it goes.

Best,

Princess

[Princesss]

Hi Alyceoralice,

Chiming in to check if you already made these changes on your router settings? I just want to be sure that you're good to go.

Please feel free to respond to this thread if you have additional questions.

Best,

Princess

[Jake]

Hey Alyceoralice,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake