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Google home Max no longer responds when I ask it to play a channel on YouTube TV.

Rabinnh
Community Member

For well over a year when I say "hey Google, play channel x on YouTube TV"it's worked perfectly. Suddenly today it now says "I don't know but I found these results on search".

I haven't changed anything. And it's like this for every display in the house.

Has anyone else experienced this?

Between the lights no longer responding and having to be reset and issues like this I don't know how anybody could trust Google home.

 

 

13 REPLIES 13

Tomhughes
Community Member

Same problem, started for me yesterday — October 27 2021. As a result I can’t bring up YTTV by voice command, which is by far preferred.

Rabinnh
Community Member

Worked again last night, now not working again. Any response Google I know you don't usually respond to your customers but just thought I'd take a shot in the dark here.

frances
Community Specialist
Community Specialist

Hi All,


Thank you for reaching out. I am sorry to hear that your Google Assistant is not giving the correct results for your YouTube TV search commands.

 

At this moment, this is a new issue that we are aware of. To better assist the team, I would appreciate it if all of you could send in feedback through your Google Home app or device with the words "GHT3 YouTube TV command is not working." It will allow them to look more in-depth into this issue. 

 

I apologize for the inconvenience caused by this issue and will keep you all updated. 

 

frances
Community Specialist
Community Specialist

Hi All,

 

For those who sent in feedback, I appreciate it! Just wanted to check in on this thread, do any of you have any new updates or is this issue still occurring?

 

Thank you for your patience! 

Zeskee
Community Member

I am having the “I don’t know but here are some results from search” issue, I don’t want results from search at all. I am rarely within range to read or interact with the results and the top results aren’t read to me, so I just want this feature off. I’ve had my Google home mini, Lenovo, and nest now and since the “results on search” started, I want to throw them all away.

Tomhughes
Community Member

I've had this problem in the past -- in 2021 -- and it went away, no indication of why or how. 

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here with your device not responding, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Tomhughes
Community Member

Thanks for the followup -- we haven't experienced this in a while. There's an intermittent related (?) issue where you something like "Play CNN on Youtube TV" and it hears "Play CNN on Youtube" (which plays prerecorded CNN clips stored on Youtube).

I'm not sure if this is because of actually mis-interpreting what was said, or if there was ambient-noise interference. Our Nest Hub Max lives in the kitchen, not the quietest spot in the house -- but that's exactly why it works there, since we can give it commands hands-free.

Jake
Community Specialist
Community Specialist

Hey Tomhughes,

 

Glad to hear you are no longer running into the issue. As for the device playing older clips on YouTube, it may be due to the search not being narrowed down by subject. I would recommend trying to search for a video title or providing more details on the search on what you are looking for. Let me know if that helps with the searches, or if you have any questions from here.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Tomhughes,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake

Me2
Community Member

Having the same problem!  It’s soooooo0 frustrating.  Cmon Google fix it please and thank you.

cgavrielides
Community Member

Same here.... 😞 

It was working before but now it's been about 3 weeks that it's not showing anything when I ask it to show me YouTube. I have got to select YouTube from my phone and cast.