08-05-2022 09:46 AM
Ive read other posts about the pause not working and tried all the troubleshooting suggestions and it still does not work.
08-06-2022 09:12 AM
08-08-2022 03:47 AM
I wish I could attach a photo or video! Basically, I open the app and try to click pause device and it won’t 🤷🏼♀️
08-08-2022 07:56 AM
Gotch, for wifi I assume?
08-10-2022 04:00 AM
Yes, it the “home” Wi-Fi extender thingy
08-08-2022 08:03 PM
Hi folks,
@JillG, thanks for the help!
@Caseyriitano, thanks for reaching out. I'm sorry to hear that you're having issues with pausing your devices. I'd love to know more about this and I have a few questions:
Also, to isolate the issue, could you try to do a schedule pause on your device? You can click on this link to learn more about this.
Thanks,
Edward
08-10-2022 04:03 AM
I noticed it about a month or so ago and scheduled pauses won’t work either
08-10-2022 04:05 AM
Disregard! It’s working now?!?!
08-10-2022 04:42 PM
Hi Caseyriitano,
Thanks for the update. I'm glad to hear that it's working now. Please observe it for now and let us know if anything comes up.
Thanks,
Edward
08-15-2022 03:48 PM
Hi Caseyriitano,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
08-16-2022 04:01 PM
Hi Caseyriitano,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward