03-03-2022 02:11 PM
04-28-2022 01:20 PM
Hi techman05,
Thanks for visiting the Google Nest Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. To know more about on how to set up your Google Home to a new Wi-Fi network, you can click this link for your reference.
If you have additional questions, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!
Best,
Princess
04-28-2022 04:58 PM
It hasn't been active completely. I really was hoping I would have gotten an answer before someone had to pull a plug on my question.
The only external answer I've seen was nest devices with a bad firmware but my devices shouldn't be in that pool or someone would have mentioned it right?
04-28-2022 07:37 PM
Hey techman05,
Thanks for bringing this up. I know how difficult it is when you're having a connectivity issue with your Google Home devices. Help is here!
To confirm, are you having the same issue with the old router? How many Google Home devices do you have? How far are they from the router? To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home device). Once done, check if your device will have the same behavior.
Let me know how it goes.
Cheers,
Muddi
04-29-2022 04:51 AM
The old router had dns issue brought on by a fix netgear introduced to its rp8000 and didn't fix but the new td link deco 7200 does not have that issue but I can see the devices if I turn on notifications on the hub and most of the time it shows them go off I need to power cycle my google devices when I find then 2-3 days on average and then poof gone.
The signal seems appropriate except that it is wifi 6 and the old was wifi 5 (I did factory reset the google home devices even though the network settings are the same)
Thanks for any help
04-29-2022 08:12 PM
Hey techman05,
Thanks for that information. To confirm, are you able to try setting up one of your device on a mobile hotspot to check if it will have the same behavior? This will help us isolate network issue.
Keep us posted.
Cheers,
Muddi
05-03-2022 12:11 AM
Hey techman05,
How's your device? Have you tried connecting it to a mobile hotspot? Feel free to respond o this thread, and we're glad to help.
Cheers,
Muddi
05-04-2022 05:03 AM
Hey techman05,
I haven’t heard back, so I will be locking the thread in 24 hours due to inactivity. Thanks for posting!
Cheers,
Muddi