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Google home devices are disconnecting from wifi

techman05
Community Member
  • My google home device have been dissconnecting and not reconnecting to my new tp link w7200 mesh network. The wifi6 w7200 is running its newest and only firmware. I origionaly had a netgear wifi 5 r8000p but there was a bug causing dns issues so I desided to get a new brand.
  • I have the same network and password as the old and same ip address scheme.
  • Unplugging and replugging solves the situation temporarely but then it does it again at seemingly random occurences.
  • Thanks for any help 
7 REPLIES 7

Princesss
Community Specialist
Community Specialist

Hi techman05,

 

Thanks for visiting the Google Nest Community.

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. To know more about on how to set up your Google Home to a new Wi-Fi network, you can click this link for your reference.

 

If you have additional questions, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

 

Best,
Princess

techman05
Community Member

It hasn't been active completely. I really was hoping I would have gotten an answer before someone had to pull a plug on my question.

The only external answer I've seen was nest devices with a bad firmware but my devices shouldn't be in that pool or someone would have mentioned it right?

Muddi
Community Specialist
Community Specialist

Hey techman05,

 

Thanks for bringing this up. I know how difficult it is when you're having a connectivity issue with your Google Home devices. Help is here!

 

To confirm, are you having the same issue with the old router? How many Google Home devices do you have? How far are they from the router? To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home device). Once done, check if your device will have the same behavior.

 

Let me know how it goes.

 

Cheers,

Muddi

techman05
Community Member

The old router had dns issue brought on by a fix netgear introduced to its rp8000 and didn't fix but the new td link deco 7200 does not have that issue but I can see the devices if I turn on notifications on the hub and most of the time it shows them go off I need to power cycle my google devices when I find then 2-3 days on average and then poof gone.

The signal seems appropriate except that it is wifi 6 and the old was wifi 5 (I did factory reset the google home devices even though the network settings are the same)

Thanks for any help

Muddi
Community Specialist
Community Specialist

Hey techman05,

 

Thanks for that information. To confirm, are you able to try setting up one of your device on a mobile hotspot to check if it will have the same behavior? This will help us isolate network issue.

 

Keep us posted.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey techman05,

 

How's your device? Have you tried connecting it to a mobile hotspot? Feel free to respond o this thread, and we're glad to help.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey techman05,

 

I haven’t heard back, so I will be locking the thread in 24 hours due to inactivity. Thanks for posting!

 

Cheers,

Muddi