Google home error code 83905 on phone when says Nest is connected

[Tcork10]

Today, our nest was no longer connected to our Google Home app - I did factory reset for Nest and uninstalled device and trying to re-add it  on Google Home app - keeps coming up with "The operation couldn't be completed. (kGSKErrorDomain error -83905) even though it shows the Nest is connected on the Nest screen - but can't proceed further

[matthofman]

Same problem exactly! Please advise!

[Muddi]

Hey folks,

Thanks for reaching out. Sorry to hear that you're having issues with your Google Nest display - we'd love to help. A few questions: what specific Google Nest display do you have (1st or 2nd gen Nest Hub, Nest Hub Max)? Is there any changes made on your router settings lately?  What country are you located in? What language is set on your device (phone and Google Home app).

To eliminate network issues, try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest display).

Let me know how it goes.

Cheers,

Muddi

[Tcork10]

Hi we have the google nest hub I believe 2nd generation. I am in Canada and English is the language set up.

I will try the hotspot thing but not really sure what I am doing

[Muddi]

Hey Tcork10,

For mobile hotspot. Make sure you are using 2 phones or tablets. One of the devices will serve as the router and the other one will be the setup device. Please do not forget to reset your Nest Hub prior setting up to mobile hotspot.  

Hope this helps.

Cheers,

Muddi

[Muddi]

Hey Tcork10,

Just checking in to see if you are able to set up your device on a mobile hotspot? Please let us know by updating this thread, and we're happy to help.

Cheers,

Muddi

[Muddi]

Hey Tcork10,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi