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Google home hub 1st gen won’t factory Reset after being stuck on the grey screen with the “g”

Googlefan401
Community Member

Was stuck on grey screen….followed directions to factory reset…but now it’s stuck on a white screen!! Help?!

6 REPLIES 6

GothamNY
Bronze
Bronze

@Googlefan401, not sure but before I send you off to phone support, try unplugging the device for maybe a half-hour and see if that brings it back to life. Hopefully, it does, but if it doesn't you'll need to reach out to phone support.

Yea I left it off for a couple hours at first…tried again and then I left it off for 2 days….. I’ve even left it in the white screen in hopes that maybe it would just reboot on its own

Here you go, follow the flow for reaching support using this link. Good luck.

Jake
Community Specialist
Community Specialist

Hey Googlefan401,

 

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Googlefan401,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Googlefan401,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake