12-19-2021 02:39 PM
Was stuck on grey screen….followed directions to factory reset…but now it’s stuck on a white screen!! Help?!
12-19-2021 02:51 PM
@Googlefan401, not sure but before I send you off to phone support, try unplugging the device for maybe a half-hour and see if that brings it back to life. Hopefully, it does, but if it doesn't you'll need to reach out to phone support.
12-19-2021 04:14 PM
Yea I left it off for a couple hours at first…tried again and then I left it off for 2 days….. I’ve even left it in the white screen in hopes that maybe it would just reboot on its own
12-20-2021 09:24 AM
Here you go, follow the flow for reaching support using this link. Good luck.
01-27-2022 10:36 AM
Hey Googlefan401,
I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.
Best regards,
Jake
02-11-2022 11:48 AM
Hey Googlefan401,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity.
Best regards,
Jake
02-14-2022 12:27 PM
Hey Googlefan401,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake