My home hub is displaying a black/dark screen.
I recently purchased a new power cable as the original one fell apart when I unplugged it to move it. I contacted Google support to be told they don't sell them and I should get any old 15w dc adaptor and it would work fine.
Well I've purchased 2 different ones and they do NOT work fine. All advice online is that it's a power issue and "use the original cable" but that's not an option.
I've rebooted it 11 times (also seems a ridiculous number) and it's made no difference.
Seems once a new device comes up there isn't any support for older ones. Genuine replacement parts is the very least that should be available as my unit is functioning fine just with a really dark and unreadable screen!
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Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Furthermore, you can reach out to our support team so they can assist you to check your warranty options.
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Wish you'd open the thread again. Seems I'm not the only one with black screen issues. And yes, I've tried all the suggestions. Probably rebooted the **bleep** thing 24 times. Unplugged it from 1 minute to two days. Set for automatic updates. Got the latest Google home app. on my tablet. Nothing has worked.
Didn't expect this kind of results from Google products. I'll be very hesitant about purchasing Google products in the future.
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