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Pulsing white lights

Community Member

Was working then moved to a new office won’t work now. 
factory reset device 

finds it in the app. 
get to install updates and that’s where it dies 

pulsing white lights 


Community Specialist
Community Specialist

Hi Netti, 


Thanks for reaching out.


If your speaker or display is already set up on a Wi-Fi network but you need to change your Wi-Fi password or connect it to a new network, you'll need to forget your current Wi-Fi network and set up the device in the Google Home app again.

  1. Open the Google Home app Google Home app.
  2. Tap and hold your device's tile.
  3. Tap Settings Settings and then Device information.
  4. Tap Wi-Fi and then Forget This network.
  5. Return to the Google Home app home screen and follow the setup steps above to connect your device to a new Wi-Fi network.

If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.


If these steps won't work, feel free to respond to this post so we can try more steps.




Community Specialist
Community Specialist

Hello there,


We just want to check if you have seen our response posted above. Let us know if you have additional questions and I'd be glad to assist you further.