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Google home hub black screen

Community Member

My home hub is displaying a black/dark screen.

I recently purchased a new power cable as the original one fell apart when I unplugged it to move it. I contacted Google support to be told they don't sell them and I should get any old 15w dc adaptor and it would work fine.

Well I've purchased 2 different ones and they do NOT work fine. All advice online is that it's a power issue and "use the original cable" but that's not an option. 

 I've rebooted it 11 times (also seems a ridiculous number) and it's made no difference.

Seems once a new device comes up there isn't any support for older ones. Genuine replacement parts is the very least that should be available as my unit is functioning fine just with a really dark and unreadable screen!








Community Specialist
Community Specialist

Hi emma1sargeant,


Thanks for visiting the Google Nest Community.


Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Furthermore, you can reach out to our support team so they can assist you to check your warranty options.


If you have additional questions, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!