Google home hub in recovery mode

[Tanya84]

My Google Home Hub is stuck in recovery mode. I even tried the factory reset, but nothing works. Just goes back to recovery mode.

[Muddi]

Hello Tanya84,

Thanks for sharing details about the issue here. I know how it feels to not have a working device when needed. Let's try to get to the bottom of this.

A few questions: 

• When did you first notice the (stuck on “G” logo) issue?
• Was the device already in this state when you first discovered it? If not, was the device in use when it happened? If so, what were you trying to do?
• Did you unplug the device before you noticed the issue?
• Was there a power outage shortly before you discovered the issue?
• When and where did you purchase your device?

Let's try these steps below and make sure to do them sequentially:

1. Plug in the device to a different power source > reboot the device.
2. If the issue persists, ask the customer to put the device in recovery mode with these steps:
   1. Unplug the power cord.
   2. Hold down the volume buttons and plug in the power cord at the same time.
   3. Wait for the device to turn on.
   4. Release the volume buttons.
3. Once the device is in recovery mode, attempt an FDR.

Let me know how it goes.

Cheers,

Muddi

[Elesh]

Why you are ignoring such huge issue and not replying to this topic 

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Spoken-broadcast-message-changed-to-spo...

[Tanya84]

Hi there.

We noticed it about a week ago. It was already in this state when we discovered it. We purchased the device about three or four years ago through Takealot (in South Africa).

I have already tried he above steps countless times (holding down the volume buttons, unplugging it, etc) but it stays in the same state. Just comes back on saying it is in recovery mode. Nothing works.

[Muddi]

Hey Tanya84,

Thanks for the information. Since we have exhausted the troubleshooting steps for your issue, the next best step is to replace it. However, as much as we'd love to replace your device, it's no longer within our limited warranty, and the device was bought from an unsupported country, which is Africa.

@Elesh: Sorry if you feel that way. I already updated the thread, and I'll make sure to update it again as soon as I have additional information to share.

Cheers,

Muddi