Google home hub

[Lynn33]

My google home keeps saying to login to home app to turn device on my phone says it is on 

[Lynn33]

Also i have factory reset and reboot

[JuanCH]

Hi Lynn33,

Thanks for posting in the community! I understand your Google Home device keeps asking you to log in to the Home app to turn on the device, even though your phone confirms it's on. I appreciate you for factory resetting and rebooting your Google Home device. I'm glad to help you with this!

To find the best solution, I have some questions for you:

• What's your Google Home device model? Please check out the following link for your reference: Google Nest and Home device specifications
• What's the firmware version of your Google Home device? Visit our helpful article to check it: Google speaker and display firmware versions and release notes
• How long did your Google Home device work before this inconvenience started?

Please keep me updated. I look forward to your response.

Sincerely,
Juan