Google home hub

[colhov71]

my Google home Hub is getting lines all over the screen i have done a full factory reset and I still have the lines all over the screen can someone help me please 😭😭😭😭

[Princesss]

Hi colhov71,

Thanks for bringing this up.

We're sorry to hear about this experience. A few things I'd like to ask-- are you using the original power cable of your Google Nest Hub? Also, are there any instance wherein your Google Nest display has been dropped or bumped? 

Since you've done performing a complete reset, could you please provide the cast firmware version of your Google Nest Hub?

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Best,

Princess

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.
 

Best,

Princess