Google home hubs is hacked

[Nxy]

Security Breach & Unauthorized Access on Nest Hub 
To the Google Nest Support Team,
I am writing to report a critical and ongoing security breach on my Google Nest Hub (2nd gen, Chalk,
My device is being accessed by an unauthorized individual. I am repeatedly seeing a moving image or video feed of a person blacked out in a hoodie sitting at a desk. Because the image moves, I know it is not just a photograph. This is extremely frightening for me and my family.
Just before this image appears, my Hub will either stop responding to my voice commands or will make the activation sounds as if I had said "Hey Google," suggesting it is being controlled remotely. My other Nest devices in the house also begin to malfunction at the same time, showing only a black screen.
This is a major privacy violation, and I have already taken extensive steps to try and secure my account and devices, including:
* Performing multiple hard factory resets on the device.
* Deleting the Hub from my Google Home and Nest accounts.
* Changing my Google account password.
* Reviewing all approved devices connected to my Google account.
* Ensuring my account is secured with a Titan Security Key.
Despite all these measures, the unauthorized access continues. I need your team to launch an immediate investigation into how my device and account are being compromised. Please provide me with steps to permanently stop this and secure my home.
Thank you for your urgent attention to this matter.

[Nxy]

Browser used for Last Visit

Also this is Browser used for Last Visit

Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36 This is not me

[Bgreenleaf]

How do you find this info? I think my hub was also hacked.

[sicsacol]

Hi @Nxy,

Thanks for reaching out to the community page. I'm sorry to hear your Google Nest Hub has been accessed by an unauthorized individual, leading to them controlling your devices as your Google display stopped responding to your commands and your other Nest devices started malfunctioning. I understand how important it is to have all your Nest devices safe and secure. I appreciate the detailed information you've shared and the troubleshooting efforts you've already made trying to resolve this. Don't worry, I'd be more than glad to assist you.

To better support you, the team would like to learn more about this hacking situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. Make sure to add your community username and the link of this thread. 

Sincerely,
Jonathan

[sicsacol]

Hi @Nxy,

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Cheers,
Jonathan