Google home is not compatible with my wifi network

[Stampe]

Hi, I live in Brazil and I have bought this google home in USA, I have used this equipment in Japan an Brazil before, but now I'm receiving the information that this google home was manufactured in another country and the wifi is not compatible.

Could help me please?

[Princesss]

Hi Stampe,

Thanks for reaching out.

Sorry to hear about your experience with your Google Home. Before setting it up, have you tried to perform a complete reset to it? Can you send us a photo or screenshot of the exact prompt that you're getting? I'd love to know more details about it so we can move forward with the next steps.

Best,

Princess

[Princesss]

Hi Stampe,

Chiming in to check if you still need help with this?

Let me know if I can assist you with anything else, otherwise I’ll be locking the thread.

Best,

Princess

[Princesss]

Hi Stampe,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

Best,

Princess

[Jake]

Hey Stampe,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake