Google home max

[Stuardoovalle]

Hi.

I am have a Google home max for more than  1 year now. 

1 month ago, randomly it started to reset by itself. If I am playing music o doing nothing, suddenly resets itself. It's random not every x time.

I already tried to hard reset, and  nothing.

Anybody had that issue before?

Thanks.

[Jake]

Hey Stuardoovalle,

I am sorry to hear about the trouble you are having with the device. I wanted to check in with you, and see if I could be of any help. Do you mind me asking when the issue first started? How far from the router is the device? Do you have any other Google products that are having the same issue? Please let me know, as I would be happy to review further.

Best regards,

Jake

[Stuardoovalle]

Hi Jake!

It started 2  months ago.
10 meters away, it has strong signal since I have a powerfull router
I do have more google products and none of them with that issue.
Now, las week, when streaming spotify or youtube music, 2 or 3 times when playing it began makig a noise like if the sound was stuck in a loop "rrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr" and then, it restarted itself.

Troubleshooting that I did without success:
Reset to factory
Change ac outlet

[Jake]

Hey Stuardoovalle,

Thank you so much for the information. I am sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Stuardoovalle]

Done, form filled!
Today, it happened again, I recorded it. Please look! Google home max failing 

[Muddi]

Hi Stuardoovalle,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

Cheers,

Muddi