07-31-2023 07:57 PM
Most of the time when I say Hey Google and then ask a simple question I get the response, sorry I don't have any information about that. Other times, I ask a question and the device says here you go but that is it, no answer. I have 3 devices and have the same problem on all devices. I have unplugged the devices and plugged them in again. I have uninstalled the app and reinstalled it. The problem is not with my devices or connection. Those are both fine.
I spent more than an hour on the phone with Google but they could not give me an answer.
What do I need to do? I can't believe I am the only one experiencing these issues.
I look forward to your responses
Thank you
08-05-2023 07:50 AM
Hi frank175,
That certainly hasn't been easy for you. Let’s get this sorted out. Do you have a case number from our support team that I can check to see what our next step is?
Regards,
Alex
08-08-2023 07:55 AM
Hi there,
I'm jumping in to ensure everything is good here. Have you seen my previous response? Let us know the answer so we could take a closer look at it.
Sincerely,
Alex