Google home nest hub

[chipi17]

buenos dias, 

me encontré exactamente con el mismo problema, de un día para otro mi google nest hub se queda con la pantalla en negro con el logo de google y no pasa de ahí.

Tras reiniciarle ocurre lo mismo, sale la animación de google de siempre y después ya se queda con el logo en negro.

También he probado a resetearlo de fabrica pero llega al mismo punto.

¿Hay solución? He visto que es un problema muy común en los google home hub nest / 2 y Max.

Darnos una solución por favor.video 

Video error 

[Muddi]

Hey chipi17,

Thanks for sharing details about the issue here.  I know how challenging it can be not to have a working device when needed. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it.

• Have you tried plugging the device to a different power outlet?
• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?
• What are the troubleshooting steps you've already tried?

Please try these steps below that may help us fix the issue:

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let us know how it goes.

Cheers,

Muddi

[chipi17]

Intentar no limitaros a dar respuestas automáticas  y leer el comentario completo antes de responder, ya que ademas os he puesto un video precioso donde podeis ver que se han intentado hacer los pasos que mencionais.

buenos dias, 

me encontré exactamente con el mismo problema, de un día para otro mi google nest hub se queda con la pantalla en negro con el logo de google y no pasa de ahí.

Tras reiniciarle ocurre lo mismo, sale la animación de google de siempre y después ya se queda con el logo en negro.

También he probado a resetearlo de fabrica pero llega al mismo punto.

¿Hay solución? He visto que es un problema muy común en los google home hub nest / 2 y Max.

Darnos una solución por favor.video 

[Muddi]

Hey chipi17,

Thanks for the quick response. Please note that I'm not able to access the video because I'm, getting "404. That’s an error." Moving forward, we'd love to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Muddi]

Hey chipi17,

I just wanted to follow up on the form that we've sent. Please let us know if you fill it out so we can further assist you.

Looking forward to your response.

Cheers,

Muddi

[Jake]

Hey chipi17,

I wanted to check in and see if you had any questions. Please let me know, as I will be locking the thread in 24 hours due to inactivity.

Best regards,

Jake

[Jake]

Hey chipi17,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake