Google home not able to play on connected display

[ShockLoad]

I added a new display 86UP8770 (LG) and it is setup and I can turn on/off via voice but not use other voice commands. All links are made that are available to me so there is a suspected bug here. Same problem using either of my two mini speakers or my android phone. Voice commands simply do not work for this device as they should. 

My 10y/o TV worked better with just a chromecast

Please check my logs, you should see a few problems and errors etc. Thanks!!

Chris

[ShockLoad]

Follow up. When I ask to play music or videos I am repeatedly met with "I also need to know which device to use..." I am calling out my commands @The device name and yet the error message persists. 

[Princesss]

Hi ShockLoad,

Thanks for posting.

Thanks for the info you provided. Could you please list down the exact command that you have tried as well as the exact response of it? Also, I assumed that it is completely set up and connected to the same Wi-Fi network where your Google Nest speaker is connected, let's make sure that they're in a good distance preferably within 10-15 feet away from the router for a better and stable signal.

Keep me posted.

Best,

Princess

[ShockLoad]

Thank you so much princess. I am right next to router, and I've also got a 1.5 gigabit internet connection.

Commands that generally work:

TV ON

TV OFF

OPEN NETFLIX ON TV (can't play any content tho) 

PAUSE TV

PLAY TV

STOP 

No other commands I've tried work as they should. Examples:

Play music, play star trek, play funny cat videos etc etc returns "I also need to know which device to use, please try again and use the devices name"

I use the device name, in all possible forms. All commands works flawlessly on my old TV running early Gen chromecast. The TV is also set to be the primary display for the Google pods around the house 

[Princesss]

Hi ShockLoad,

I appreciate all the details you've shared. I'd like to confirm, can you manually cast YouTube or Netflix to your TV? Also, I'd like to check if you were able to command your Google Assistant on your phone to play videos on your TV?

Let me know how it goes.

Best,

Princess

[ShockLoad]

Thanks again Princess. I'm committed to getting this to work or returning the TV. Plugging in my old old chromecast to achieve these basic functions would be a tragedy.

I can manually cast Netflix or YouTube via my android phone app to the TV. I CANT however even manually cast YouTube music to the TV. The TV has a built in Google assistant button on the remote, and using that I can get some of the functions I'm missing to work but not all, and I shouldn't need a remote in my hand at all in 2022.

Are you working for google? Are you able to view my logs and advise? Can you advise if this is what I should expect? Do I need to buy a TV with "chromecast built in" for the functionality I expect?

Thanks again. 

[Princesss]

Hi ShockLoad,

Thanks for responding.

When you try to manually cast YouTube Music to your TV, are you getting any prompts from the TV or casting device? Let's go ahead and follow these steps and let's see if this will work.

Let me know how it goes.

Best,

Princess

[Princesss]

Hi ShockLoad,

Chiming in to see if you still need help with this. Hope the previous post answered your question, otherwise we’ll be locking the thread.
 

Best,

Princess

[ShockLoad]

Hello Princess,

Thanks again for trying, but those steps linked are the very basic initial steps to even set the TV up with Google and yes they are done. Yes I also tried to unplug it and plug it back in.

At the moment, I am running this LG TV on a chromecast. Shame on LG and/or Google as I don't know where the blame lies. 

Chris 

[ShockLoad]

Oh and with YouTube music, the TV is not even an option in the casting menu, it IS however an option in the casting menu for Netflix and YouTube. The TV is setup using all suggested methods, is linked to google, some commands are available, but the standards are way below chromecast. 

[Princesss]

Hi ShockLoad,

If you have successfully linked your TV to your Google Nest speaker, you can try these commands and see if it will work. It's best if you can also try it using other video services so we can compare what commands are working or not.

Keep me posted.

Best,

Princess

[Muddi]

Hi ShockLoad,

Have you tried the commands listed on the link shared by @Princess? Let us know if you still need help, and we're glad to assist you further.

Cheers,

Muddi

[Muddi]

Hi ShockLoad,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[ShockLoad]

I do appreciate the attempt to help here. I have done everything suggested here and much more. I would hope that somebody could check logs and quickly and conveniently see what is going on, my google home has recorded countless failed commands with the repeated "please try again with the device name..."

So at this point I just caution anybody reading to not expect a good experience with LG "smart" TVs if you are are familiar with the Chromecast experience. 

[Muddi]

Hey ShockLoad,

Thanks for coming back to us. To confirm, did you try to contact LG support to check if they're receiving similar reports like this? Also, is it directly set up on the Google Home app or is it linked to the LG ThinQ app?

Cheers,

Muddi

[Azarco]

Hey ShockLoad,

Bumping in this thread, have you tried contacting LG support? Should you still need our help, don't hesitate to reply on this thread.

Best,

Alex

[Azarco]

Hey ShockLoad,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex