06-17-2022 01:49 PM
My google home won’t answer the first time, it’s close to my router and I’ve restarted it. I’m very dissapointed last time someone LOCKED my post because I didn’t respond straight away.
06-22-2022 08:14 AM
Hey Ninny_250,
Thanks for sharing details about the issue. My apologies for the late response here.
I know how challenging it can be when you're having issues with your Google Home device. We're here to help! A few questions: when did the issue start? How many Google Home devices do you have? What type of connection do you have (Private or Public network)? Are you using a dual-band router?
Please try these steps below:
Let me know if that works.
Cheers,
Muddi
06-24-2022 03:30 PM
I have tried both and neither have worked sadly.
06-24-2022 03:47 PM - edited 06-28-2022 03:40 PM
Hey Ninny_250,
Thanks for trying. To further isolate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home device. Also, please check the current firmware version of your speaker by following the steps below:
Keep us posted.
Cheers,
Muddi
06-28-2022 03:42 PM
Hey Ninny_250,
How was your device? Have you had the chance to check the firmware version of your speaker? Let us know if you still need help, and we're glad to assist you further.
Cheers,
Muddi
06-29-2022 05:10 PM
Hey Ninny_250,
I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
Muddi