Google home not responding

[Kellymw66]

My google home is on and working, but won’t respond to my “ hey google”. Nothing but silence. Microphone is on, I’ve rebooted it several times and it still won’t respond 

[MikeClark2000]

First, make sure: Your Google Nest or Home speaker or display is powered on and plugged into a wall outlet. The microphone isn't muted. For Google Home: On the back of the device, touch the microphone mute button.

[Kellymw66]

the mic isn’t muted, it’s powered on and everything seems normal. When I power it back on, it Starts fine. It just doesn’t respond to my voice. 

[Juni]

Hi folks,

Thanks for the help, @MikeClark2000.

@Kellymw66, thanks for posting. I know how it feels when something isn’t working as it should and we appreciate the troubleshooting that you did. A few things: when did your issue begin? Were there any changes made before the issue started? When you switch the mic to off and on do you hear a verbal confirmation? 

You can do a factory data reset to put your Google Home back to its default setting and set it up again as a new device. Check the steps below for guidance.

Here’s how to reset your Google Home, press and hold the microphone mute at the back of your Google Home for about 15 seconds. You'll hear your Google Assistant confirm that it's resetting your Google Home.

Check this link for more information.

Regards,

Juni

[Juni]

Hi there,

Buzzing in — I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Thanks,

Juni

[Kellymw66]

Hi! It spontaneously started working again again a couple days ago. I just happened to say “ hey google” and he answered me, so alls good. Thanks for all the help, I tried everything to no avail and then bam! working again 🙂

[Juni]

Hello there,

I’m glad your issue is resolved now. I’ll keep this thread open for one more day. If you need further help, let me know.

Cheers,

Juni

[Dan_A]

Hi Kellymw66,

For anyone who is experiencing the same issue, feel free to create a new thread. Please be aware that this thread will now be locked.

Cheers,

Dan